How Tucker Energy Services Modernized Operations Using Spira Software
Spira Software is the field-to-office operations platform Tucker Energy Services relies on to digitize job tickets, streamline invoicing, and improve operational visibility. This case study shows how Tucker modernized its processes across 13 service lines and six countries using Spira’s field service software.
Overview
At Tucker Energy Services, operational chaos used to come with the territory—missing job tickets, delayed invoicing, and audit nightmares. But everything changed when Tucker’s Finance Team stepped up to the challenge.
With their deep understanding of operation pain points and an unwavering commitment to improvement, they led the charge to bring clarity, speed, and accountability to the way Tucker worked. And they chose Spira Software as their tool of transformation. They formed a dedicated project team.
The Operational Challenges Before Spira
Before Spira, Tucker Energy Services was overwhelmed by:
Long invoicing turnaround times, weeks to even months after job completion
Missing paper job tickets & service reports
Difficult, manual audits
Multiple inconsistent form versions
Heavy reliance on printed paperwork
“We weren’t even in the process, and it was frustrating. We knew things needed to change—but we needed the right tool to help us do it.”
Why Tucker Energy Services Chose Spira
Tucker’s Project Team didn’t wait for change—they created it. They evaluated software platforms, sought feedback from their teams, and made a bold choice:
They chose Spira.
Why? Because it gave them exactly what they needed:
Familiarity and Flexibility: They knew the system and trusted its adaptability.
A True Partner: The Spira team wasn’t just a vendor—they were responsive collaborators.
Unlimited Possibilities:
“Spira’s field service software was the only system that gave us unlimited possibilities of data capture.”
— Andrew Waldropt, Business Systems Analyst
Transforming Field Operations With Spira
Davina Pariag, Project Coordinator, joined the team and worked with Gail and Andrew to implement Spira to the wireline division. The results were immediate:
Invoicing turnaround dropped to 7 days
Service reports submitted digitally and on time
Instant access to audit-ready data
Clean KPI tracking—with far fewer spreadsheets
Field-to-office visibility across business units
Expanding Spira Across 13 Service Lines
Their initiative didn’t just fix broken processes—it transformed how the organization operates. They turned problems into progress and restored control, speed, and trust to the business.
After the proven success in the wireline division, they implemented Spira to all 13 Tucker service lines with operations spanning 6 different countries.
Why Spira Remains Their Core Platform 20 Years Later
Tucker Energy Services first selected Spira in 2005. For nearly two decades, Spira has been a core part of Tucker’s operations. But in 2024, they revisited their software stack.
After evaluating multiple platforms, the team, Davina, Andrew and Shanade, led by Gail, chose not to replace Spira, but to double down on it. Why?
Because Spira still delivers—and its newest version will empower them to do even more.
Conclusion: Spira Enables Operational Excellence
Gail, Andrew and Davina weren’t looking for a quick fix. They were looking for real change. With Spira, they didn’t just implement software—they built a foundation for operational excellence.
With Spira as their sidekick, they eliminated delays, improved reporting, and empowered their teams to deliver the best customer service in the company.
Spira didn’t do the work for them—it enabled them to be the heroes Tucker Energy Services needed.
“With Spira, we’re not just reacting anymore—we’re leading.”
Learn more about Spira’s field service software here.