SPIRA faq
We get it, there’s stuff you want to know…
Sometimes you just want a simple answer to a complicated question. Our FAQ section gives you exactly that.
Does Spira offer support?
Yes, Spira has an in–house support team who provides numerous offerings for our valued customers during standard business hours of 6:00AM – 5:00PM MST Monday through Friday, with emergency support monitoring on evenings, weekends and holidays. Email support is available through support@spiradata.com and Spira customers are provided access to our knowledge base and online search engine at http://support.spiradata.com, where they may search through technical notes, articles, and documents related to the use of our software. User issues and experiences are also featured in this knowledge base.
Will Spira work in the cloud?
Yes, Spira offers a secure, fully managed cloud computing solution.
Will Spira work on my server?
Yes – although our ultimate goal is to utilize only a cloud based system, Spira currently offers an on-premise solution as well.
Does Spira calculate taxes?
Yes, Spira has a sophisticated tax structure that will comply with the areas in which you work. Whether your business varies across division or across multiple industries, Spira can look and react differently across multiple mobile platforms, consolidating all of your data back in the office for one concise view.
Does Spira support multi-currency?
Yes, Spira handles multi-currency.
Will Spira generate invoices?
Yes, Spira will generate invoices adhering to standard accounting processes. Creating invoices from Spira in a variety of formats is simple using auditable accounting practices that prohibit tickets from being double-billed. Spira’s work flow processes support controlled invoice and credit memo generation. Further, all invoice data is integrated with your accounting system for Accounts Receivable reporting and financial management.
How long does an implementation take?
Spira Professional (‘Spira PRO’) can be implemented in weeks, not months, and provides smaller to medium sized companies with advanced insight and operational intelligence – allowing you to make the right decisions at the right time with fact-based data.
Does Spira work with my accounting system?
Spira Enterprise, geared towards larger companies, has a fully integrated solution with a history of integrating with most accounting systems. Spira Enterprise delivers accurate and timely information right through the invoicing and payroll management cycle. Using Spira Enterprise facilitates a complete understanding of your business operations by delivering the insight, intelligence and foresight needed to make the right decisions with fact-based data.
Does Spira work without an internet connection?
Yes, Spira works in a ‘disconnected’ state without an internet connection. Since 2005, Spira has been working with offline data. Long before cell phones and Wi-Fi hotspots were the norm, Spira developed a proprietary offline synchronization for mobile users. Spira has processed hundreds of thousands of encrypted daily tickets from offline devices securely, always protecting your information.
Can Spira be used as part of my audit process?
Yes, Spira is fully auditable from the field to the office. Spira is a fully auditable, date and time-stamped solution from the field to the office. Each transaction is recorded, allowing for a detailed audit report to be generated for every ticket.
Can Spira capture the consultant stamp?
Yes, Spira can capture the consultant stamp.
