Spira Blog

Jobs Book is a Great Read on Many Levels

I just finished reading the book on Steve Jobs, written by Walter Isaacson, and if you haven’t read it yet, I highly recommend it.  The book is a pretty open portrayal of the man, it is well written and it ties together the stages of Job’s life very well.

Now, you would never confuse me with an Apple geek (or is the PC guys that are geeks? can’t remember), but Steve Jobs is one of the personalities that is larger than life and that you just want to read more about.  Even though I know the Apple and Jobs story at a high level it was still a great book because it touched on areas of Jobs’ private and business life that I previously knew little or nothing about.  For instance, I didn’t realize the level of impact he had in Pixar, nor did I know about some of his odd eating habits and his hygiene issues early on in his career.

On a product and technology level what I found compelling was Job’s relentess pursuit of the perfect product.  Sometimes to his or the company’s detriment.  Good enough didn’t cut it.  But at the end of the product creation process, he and the people at his companies were able to pull together a variety of seemingly unrelated technologies into one device or movie (in the case of Pixar) and create products that completely re-defined how we used an looked at cell phones, computers, music, movies and much, much more.

On a business level, I found it intriguing how both control and creativity co-existed within the same company.  Job’s insisted on almost complete control over product decisions right down the the most minute detail but fostered an environment of creativity, idea exchange and brainstorming from his engineering, design and managers right up to his board of directors.  He was brutal on them if they had half thought out ideas or he thought they were idiots.  But he kept tapping the best of them for new and innovative ways to incorporate ideas into Apple’s products.

On a personal level, it made me wonder (as I often do reading biographies about compelling people), if I need to develop some sort of odd compulsion (such as an eating disorder) in order to become hugely successful.  Be it Howard Hughes or Steve Jobs all the famous people seem to have some sort of compulsion. These compulsions are likely by-products of passionate personalities, but it makes one wonder if it would be a good idea to develop a compulsion to only eat green M & Ms or something to that effect just in case somebody wrote a book about you.

On the big idea front, the book speaks loudly to simplicity.  How can we take one more step out of this to make it easier for our users.  Less is more.  There is a paradox in this idea, in that it takes a great deal of complexity to make things simple.  Particularly technology.  And arguably, the less is more idea gets completely turned on its head when you consider the explosion of apps available on products such as the iPhone® and iPad® (Definitely more of those app thingies around).  But when you examine the app explosion, the apps that are most popular often do one thing really well and don’t try to do too much.  This makes them easier to use and more intuitive, which again brings us back to the idea of simplicity.

For me a great book is one that gets my mind going, sparks new thoughts, ideas and new ways to look at problems.  After reading it I found that I had all this creative energy built up in my brain that I could apply to my work and to a lesser extent on my personal life.  As I progress into 2012, I hope that I can apply this to Spira on both a marketing front and also to the creative process within Spira to help improve our product, our inner culture and bring more simplicity into our products.

Pick it up or download it, it is a great read.

View Comments Bookmark and Share

The Value of Customer Forums

I learned a lot last week, simply by listening to a few of our customers.

A few weeks back our VP Sales and I were involved in a brief presentation with an outside development firm that was doing some visually stunning stuff with software presentation layers.  We were literally staring at this sales guy’s iPad® as he scrolled through stuff that completely resonated with both of us and that we could immediately see enhancing our current product offering.  My VP and I could hardly wait to get back to our office to talk to our developers about it.

A week later however, we held a customer forum where we floated the idea past several of our customers about incorporating the presentation layer into our product.  Well, the response was lukewarm at best.  Our customers had a perspective on the technology that we had never even considered.  I took this piece of information away from the forum thinking, “they have a valid point but, the benefits of what we were proposing would easily outweigh the costs.”  “Maybe they don’t quite get it,” was what I was thinking.  So I logged the information in the back of my brain (I took notes too, but notes don’t think) and allowed my subconscious to work on it.

A week later, I found myself in another forum listening to a long time customer (completely unprompted) explain why they would not do exactly what we were thinking of doing.  “What the Heck!” This person had a completely different reason than the other customers in the first forum.  At that point I started really questioning whether our initial enthusiasm about dramatically revamping our presentation layer when this same customer said something else that was the “aha” moment where all of the feedback fell into place.  Our enthusiasm was well placed, but not for the reasons that we thought.

Both customer’s comments didn’t invalidate our initial enthusiasm for this new idea, but they gave us some great market intelligence on how to correctly approach what we were considering, both from a marketing perspective and a development one.

I realize I am talking about these ideas in a purposely vague manner, but the message here is not to freely disclose to you a valuable piece of market information that we gathered.  The message here is to talk to your customers.  If you are listening they tell you some incredibly valuable things.  Most of us already know this, but if you get out of the habit of doing this, you and your company are missing out.

View Comments Bookmark and Share

Spira User Forum – Billings

This is just a quick note to thank the attendees at our recent billings forum held on November 17th.  We had attendees from Morgan Construction and IPS EMS as well as ideas from Treeline Well Service and Legend Energy Services.  The attendees provided us with some very valuable feedback on what they like about the process in Spira and what they would like to see improved.

What was also great about the forum was that the attendees learned that several of the features or functions that they were looking for could be accomplished through minor configuration or report changes and required no development time whatsoever.

Next up is an iPhone User Feedback Forum on December 2, 2011 and a Payroll forum which will be booked in January 2012.

The next step for us at Spira is to present our findings to our Product Committee, prioritize the requests and enter them into our product release schedule.

View Comments Bookmark and Share

Movember – Spira Stache for Cash

If you happen to drop into the Spira offices over November, be forewarned that there are a lot of cheesy looking guys roaming the office due to our support of the Movember campaign.  Now for those of you men who regularly sport facial hair year round, you may not get the fuss about the Movember campaign.  But for those of guys that don’t have a beard, goatee or moustache, facial hair is a big deal.

The reasons we don’t sport a moustache, beard or goatee is that we either look perfectly ridiculous, it itches the heck out of us or our ladies are grossed out by them.  So lest you think that growing a Mo is just an inconvenience for us guys.  The fact is, when we have to go a month without any affection from our gals, well that is the sacrifice that we are making for the cause.  So our whining is completely valid.

What surprised me last year and this year about the Movember campaign is how many personal notes that I have received from men who have had prostate cancer affect someone in their families.  It reminds me that Movember is more than just hair and games but there are real lives that will be helped by this annual event.  In a world where there seem to be a great many cancer awareness causes for females, us men tend to be more quiet and subdued about our health issues and the awareness that Movember creates is exactly what we need.

Anyway, if you are looking for someone to donate to at Spira, please visit the Spira Stache for Cash Mo Page on the Movember site.

20 more days and counting until it comes off…..

View Comments Bookmark and Share

Incorporating Customer Feedback

If you are a customer of Spira, you may have noticed that recently we have started ramping up our marketing efforts to formalize our customer feedback process with our software.  Being a small software company (compared to say, Microsoft®) it has been economically difficult for Spira to commit to a full time marketing resource and as a result some of our efforts in the customer feedback process have been hit and miss.  Additionally, there always seemed to be so much stuff to do besides marketing that maintaining a strong marketing effort becomes challenging when everyone in the company is focused on successfully delivering projects.

A good example of course, is this blog.  Marketing gurus are continually remind those of us in marketing roles that we should be pumping out content, content, content in our blogs to maximize our SEO ratings.  “10 best ways to do this”, “7 tried and true tip to do that”, “5 top secrets of industry professionals that you need to know.”  Must have this and that.  You know and get the idea. 

Providing good and meaningful content can be a challenge.  You can even pay companies to populate your blog content for you.  But is that really what your blog should be about?  I have been fielding calls lately from these companies, who I think have been trolling the Google® blog content rankings and seeing who is at or close to the bottom, and selling them on the merits of their service.  Personally, I hate it when I read too much regurgitated material, when what I am searching for is unique, insightful and funny content.  But after the coolness factor of starting a blog wears off, keeping it current is a lot tougher than you think.

Another example of our sporadic marketing efforts has occured with listening to and customer feedback in a consistent and formalized fashion.   If we were actively engaged in a project with you, then we were likely getting feedback from you along the course of the project, but if you work at a company where you have been running Spira for years and were relatively self sufficient at using it then your interaction with us might be more hit and miss.  Well, we aim to improve this.

Heading into this winter and onward into 2012, one of our key corporate goals at Spira is to initiate and promote a formal feedback process for our customers to participate in and give us direct feedback on our software and support with the end goal of continually improving it.  This fall we have a Billings Process Forum, where we are inviting billing specialist from our customer base to join us and give us their top feature requests for the product.  Additionally we are hosting a Hydrovac Industry lunch and learn focused on demonstrating our new iPhone® application to the industry and getting ideas on improving it for the industry.

Next year we have identified 5 additional feedback forums, 3 partner lunch and learns and a general user conference as new initiatives that we have resources and budget for that will continue to improve our engagement with you the customer.  If you want to stay current with when these activities are occurring, please sign up for our monthly newsletter here or in the sidebar of our web pages.

So going forward, whether it be at a forum or through email at support@spiradata.com, we are opening up the channels to our customers to improve the feedback process and improve our product and services for them.  We hope to see or hear from you soon.

Cheers

View Comments Bookmark and Share

Spira Data & Amalto Lunch and Learn a Success

This is just a quick thank you to everyone who attended the Spira Data and Amalto Technologies lunch and learn at the Calgary Petroleum Club.  It was an enjoyable and informative session, complemented by great food.

Craig Latimer, VP Sales at Spira presented on Spira Data’s field ticketing solution and Jean-Pierr Foehn flew in from Paris, France to present on Amalto’s b2box solution.

With more and more large oil and gas companies adopting e-procurement systems the combination of capturing electronic field tickets using Spira and electronically submitting these using Amalto’s b2box resonated with the audience in attendance.

If you are interested in finding out more about Amalto, please visit their website at www.amalto.com or contact Robert Vanden Heuvel at robert.vandenheuvel@amalto.com.

View Comments Bookmark and Share

What a Difference a Year Makes!

I know it is an old cliché, but the saying is as true now as it has ever been.  Looking back to this time last year, the global economy was still sketchy, there were financial crises in Greece and other European nations and there was growing unrest in many mid-east countries (well that last one never really seems to change).  This year we have seen and devastating earthquake in Japan, unrest and conflict in Libya and the death of Osama bin Laden.  Each year has its set of newsworthy events and problems.

Here at Spira, this time last year, it truly set in that the economy was in the tank and we would have to battle hard to create new sales and opportunities for our software products.  We had a very strong finish to 2009 and when we cleared off our backlog of work in the late spring of 2010 we lifted our head up from our work to discover that many businesses had stopped spending money on new projects of any kind, let alone software.  The second half of 2010 wasn’t much better, but sometime around Christmas the wheels of the economy began to turn and things gradually improved.

Fast forward to spring 2011 and the trials and tribulations of last year seem, well… last year and we have a whole new set of issues to deal with.  This year we have had difficulty keeping up to demand, which brings its own set of challenges.  But these are good challenges to have.

The thing that we at Spira have noticed the most is that our prospective customers now seem to understand that they need to do business differently going forward.  During good times, many companies threw people and money at their business problems in order to band-aid them.  When the economy headed south, it soon became apparent to these companies that they had to lay-off a lot of people and how they were operating their business was not scalable in good times or bad.

Over the past six months or so the leaders of many oilfield service companies (our core market) have come to the realization that there was a better way of doing business.   It felt like the messages that our company had been advocating for the past 7 years (scalability, business process improvement, and data access) had finally sunk in.  This has forced us to shift our sales approach because previously (last year included) many companies had no interest in talking to us about these improvements, but now however, these same companies have been reaching out and calling us about “getting current with the times”.

There is more to it than this of course.  Besides the improvements in the economy, there have been many technological advancements over the past year that have opened up people’s eyes everywhere to new ways of doing things. Two of them have been the iPad and the continuous improvements to the iPhone.  Over the past year these two devices alone have spawned a wave of new ideas and business applications simply because of their design, portability and connectivity.  This convergence of consumer and business electronics has caused a mental paradigm shift with business owners and executives that is also fuelling the “idea” behind what our software product at Spira are about.  Which is, operational field data capture, processing and real time reporting.  The business value of the idea has been accelerated by the design, portability, processing capabilities and connectivity of new hardware devices.

And I think that is where Spira finds itself right now.  In the rising tide of a stronger economy, a business idea that has taken hold in the marketplace and new devices that can accelerate the adoption of the idea going forward.  It’s an exciting and scary place to be all at the same time because we are not the only company with this grand idea.  Should be a fun 2011 and beyond.

View Comments Bookmark and Share

How to Reduce Days Sales Outstanding (DSO)

Many company’s struggle with reducing their days sales outstanding.

A well thought out strategy can help add revenue to the bottom line but reducing unnecessary costs due to carrying the capital associated with completed work that needs to be invoiced.

Here is a video that shows how to potentially reduce your DSO using Spira Data’s application.

In this day and age, with readily available technologies, like Spira Data, you can impact your side of the DSO equation and reduce your work to revenue times.

Contact Spira Data to find out more.

View Comments Bookmark and Share

Spira’s Movember Stache for Cache Fundraiser

There is a reason some guys don’t grow moustaches…  they just don’t look good.  I count myself as one of those guys and despite being possessed with this knowledge I decided to participate in the Movember fundraising effort in support of men’s prostate health.  If you haven’t heard of the Movember movement and the Movember Foundation click through the links in this page and read all about it.  It’s quite a story.

Craig Latimer our VP Sales kicked it off for us at the Spira office and most of the guys in the office joined in.  I myself signed up a whim and it wasn’t until I began clicking through the Movember website did I realize the momentum behind the Moustache movement.

One of the things that I immediately liked about the Movember idea was that it was specifically about men’s health and it used something unique to men (well mostly) which was the moustache.  There are numerous fundraising and awareness campaigns out in the world that target women’s heath issues but very few centred exclusively on men.  And hey guess what?  We actually die earlier than women.  Our life expectancy is less than the ladies out there.  Granted we take part in a lot more risky stuff than your average female.  But having said this, we still need to put just as much focus on men’s health issues as we do on women’s health issues.

I have seen the underwear campaign and the periwinkle striped tie campaign for prostate health but somehow the Movember campaign sticks with me a little more.  Maybe its because I know I could pull off the tie and underwear thing but a moustache just looks cheesy on me.  No two ways about it.  In fact, I would be surprised if my wife actually kisses me this month.

Now for those of you guys who sport a stache all year round, this might not seem like that big of a deal.  But it is.  I am twelve days into it at this point and I can’t wait to shave this thing off my face.  I mean it itches, my skin actually hurts, I get food stuck to it, I am constantly rubbing it and I am never sure that I get everything in the Kleenex after I blow my nose.  Seriously what’s the appeal?

Anyway, enough about my troubles.  If you want to see some really bad staches, visit the the Spira team on the Movember website and if you feel the urge throw a few bucks and a lighthearted comment to the cause, we welcome and appreciate your support.  Out original goal was $1,500 but since we have surpassed this amount we are shooting for $3000.

Your prostate thanks you.

View Comments Bookmark and Share

How Cost Competitive is Your Administration?

How is it that companies that adhere to rigorous engineering and technical requirements to do their daily work, have a complete gong-show going on in their billing and accounting departments?

It’s an odd contradiction but it exists at many companies in the oil and gas services market place.  The simple answer to this question is that for most companies, administration is just a cost of doing business.  It’s not what they do to make money.  This is true but, it ignores a certain reality that over time, those companies that ignore administrative efficiency lose ground and market share, and are less profitable than other companies that actively manage their administrative costs.

These days becoming more efficient administratively almost always involve technology in one form or another.  The problem many business owners and managers have with technology is that it typically forces them to put in place a clear structure and a set of business rules.  Computers are logic after all, and for a company that operates loosey-goosey administratively, technological solutions force a level of process change onto companies that they may not be ready for.  For many owners and managers structure and rules directly conflict with their entrepreneurial personalities which are typically not bound by structure and rules.  They become administrative victims of their own success, so to speak.

Most business operators see the technological bandwagon coming, and it becomes a matter of when and how and not why.  But there are still some very large companies out there that are pen, paper and spreadsheet based and spend an enormous amount of resources rekeying, reconciling and double-checking their operational data.  They aren’t looking for or have missed the technological bandwagon that other companies in their industry are riding off into the distance. 

These companies are caught in a trap in this downturned economy.  They need to streamline their operations but they lack the cash or borrowing capacity to invest in the change.  Shoulda, Woulda, Coulda done it when times were good!

So as the oil patch slowly warms up on the activity side, is your business a ready waiting, well oiled machine administratively?  Or are you still doing things the old fashioned way.  Maybe you were forced to downsize the last couple of years to control costs.  Are you looking at adding that administrative expense back again?  Would now be good time to look at investing in technology rather than another assistant to handle the increasing amount paper you are expecting as the economy improves?

When faced with a choice to hire a person for $50,000 or to invest in a technology for $50,000 that makes you more efficient administratively and allows you to grow without adding further administration into the foreseeable future; What would be your decision?  It’s a simple question really and if you miss the answer, well… good luck to you.

View Comments Bookmark and Share

facebook.jpg
Become a fan
on Facebook!

 twitter.jpg Follow us on Twitter!
@spiradata

 youtube.jpg Check us out
on Youtube!

Contact Us

T 403.263.6475
F 403.263.2513

 

Find Us At

Suite 102
1035 7th Avenue SW
Calgary, Alberta
T2P 3E9  Map